Enhanced Warranty: Questions and Answers

If you have a question relating to our Enhanced Warranties which you feel is not answered below, please feel free to contact us directly.

 

     
Is there a guaranteed time to fix?   How do I pay?

No. We do not guarantee a specific time to fix as each warranty repair is unique. Adder endeavour to repair products returned under warranty as quickly as possible, to minimise customer impact.

 

Full payment will be required at the start of your enhanced warranty period.

     
Is a warranty limited to five years?   Can I upgrade or extend an existing warranty?

Not always. Renewal after your initial 5-year agreement may well be possible. Your account manager will be able to advise.

 

Yes. If you have purchased a 3 or 4-year warranty from date of purchase, it is possible to purchase further warranty continuation agreements. Full payment will be required at the start of the additional warranty period.

     
Who pays for shipping?   How long will enhanced warranties be available for from date of purchase?

The cost of shipping is shared. The customer will pay to ship items to us, and we will pay to ship items back.

 

Our enhanced warranties will be made available to purchase at any time within the first 4 years of a products ownership. This means you can decide after your initial purchase whether you want to add an enhanced warranty at any point within the first 4 years.

 

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