Office Closures
Please be aware of the following closure dates for shipping and support during the festive period.
Please note: our last EMEA shipments for 2023 will be made at 13:00 GMT on Friday 22 December. Orders received after 13:00 GMT on Friday 22 December will ship from Tuesday 2 January.
Global Technical Support
For customers with AIMAssist or Elite Service, support will be available throughout the holiday period. If you do not have Professional Support Services, please see below.
APAC Technical Support
Adder will remain open for support 09:00 - 17:30 CST (China Standard Time), from
Tuesday 26 December through to Friday 29 December.
EMEA Technical Support
Support services in EMEA will be closed over the holiday period.
(Support will still be available for customers in EMEA who have AIMAssist or Elite Service)
Americas Technical Support
Adder will remain open for support during United States working hours only,
09:00 – 17:30 EST, from Tuesday 26 December through to Friday 29 December
You can contact Support at the following numbers:
Within the United States: Toll-Free: 888-932-3337
Outside the United States: +1 978-499-2105