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Absolute Assurance for Your Critical Installations
Adder Professional Services
Our wide range of Professional Services delivers unrivalled support and technical knowledge to customers around the globe.
Designed with 24/7 operations in mind, the best-in-class program is recognized by our customers for its personal approach and rapid response times.
Whether it’s advanced technical training, expert commissioning support or simply the need to ensure your warranty covers you well into the future, our Professional Services have got your critical infrastructure covered!
AIMCare provides up to five years cover for your ADDERLink® INFINITY Management servers (ASP-001 models only).
Our on-site support is designed to assist with commissioning and maintenance – both optimizing and accelerating your installation.
Our team of specialist support engineers can visit your site to configure your KVM solution ensuring that it perfectly fits your needs. From system pre-configuration and API integration support, to design services and more, our on-site services have been devised to give absolute assurance that your critical infrastructure will be fully operational before the support engineer leaves site.
Our comprehensive training program has been designed to equip you with in-house technical experts who can administer, expand and support your KVM network.
Our ‘train the trainer’ approach ensures that knowledge is transferred across your business – saving time and money when training for other team members is required. Training sessions can be held on-site alongside your system commissioning or at an open program session at one of our dedicated training centers. There is no limit to the amount of training available – in fact we actively encourage refresher sessions to ensure you are kept up to speed.
Our enhanced product warranty program gives you peace of mind and helps you to better manage and prolong the life of your product, and the application you use it for.
All Adder products come with a standard two-year warranty, which can now be extended for up to five years. You can purchase an enhanced warranty for new installations or existing devices already in use. As well as additional peace of mind, our enhanced warranty program guarantees that your faulty product will be tested and repaired within five working days of receipt.
At Adder, we understand that our customers managing 24/7 high-pressure operations cannot afford the downtime of their critical infrastructure.
Introducing Elite Service - true 24/7 global support. Alongside round the clock support, Elite Service provides prioritization in the support queue, a guaranteed engineer call-back time of four hours or less (outside of business hours) and an advanced hardware replacement scheme that ensures a replacement product will be sent to you within one business day if an issue cannot be resolved.
Adder Elite Service is like having one of our dedicated support engineers by your side, day and night.
What is Adder Elite Service?
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