Adder Technical Support Wiki

Our Technical Support team have created a Wiki knowledge base, intended to supplement the product manuals and provide our customers with a searchable resource that includes ‘How-to’ guides, product solutions, and answers to common questions that we are frequently asked in Technical Support.

Our current focus is providing content on our flagship digital matrix ADDERLink INFINITY products, however, this will expand to all the products in the Adder Technology range. So, please make sure that you return to the Wiki often for the latest updates and information.

Whilst this Wiki will not replace our first-class Support team, who are still available by phone and email, we recommend that this should become your first port of call for answering questions and finding solutions.

This resource will be regularly updated by our Technical Support team, however, if there is information that is not covered by either our product manuals or the Wiki that you require, please don’t hesitate to contact Support and we will be more than happy to help!

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ADDERLink INFINITY 100T

The ADDERLink INFINITY 100T (ALIF100T) is a Zero U, high performance, IP-based KVM (Keyboard, Video, Mouse) transmitter that enables the use of standard IT infrastructure to extend computers away from the user environment.

ADDERLink INFINITY Dual 2112T

Part of the ADDERLink® INFINITY® range, the ADDERLink INFINITY Dual 2112T is a high performance KVM solution that enables you to isolate your critical computing hardware  from users. Configurable as a dual link or dual head, this extender serves pixel perfect video across distances up to 10km with no loss of compression and minimal lag.

ADDERLink INFINITY Manager

Part of the ADDERLink® INFINITY® range, the ADDERLink INFINITY Manager enables the user to centrally coordinate and manage the transmitter and receiver units, and facilitate remote user access to host computers. Using the A.I.M., an administrator can configure user access rights, gather a full audit trail all through an intuitive, multilingual user interface.

ADDERLink INFINITY Dual

Part of the ADDERLink® INFINITY® range, the ADDERLink INFINITY Dual is a high performance KVM solution that enables you to locate your critical computing hardware in a secure and temperature controlled environment, isolated from the user work station.

ADDERLink INFINITY 1002

As part of the ADDERLink® INFINITY® range, ADDERLink INFINITY 1002 is a high performance KVM extender that enables you to locate your critical computing hardware in a secure and temperature controlled environment, isolated from the user work station. Configurable as a single head or single link, this extender provides pixel perfect video with minimal lag across a distance of up to 10km.

ADDERLink INFINITY Dual 2020

Part of the ADDERLink® INFINITY® range, the ADDERLink INFINITY Dual 2020 is a high performance KVM solution that enables you to isolate critical computing hardware in a secure and temperature controlled environment.