AIMAssist

Why Choose AIMAssist?

Do you operate outside of regular business hours? Are you supported in the event of an IT outage? Do you need around-the-clock operation in a mission-critical environment?

If you answered yes to any of the above, then AIMAssist is for you! We have expanded our portfolio of services to include global 24/7 technical support, higher prioritization in the call-back queue, remote check-ins and reduced-rate onsite services for your ADDERLink INFINITY network.

Adder Professional Services are ready to support you now, and into the future.

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The Advantages of AIMAssist

Ideal for customers who:

Operate in a 24/7, always-on environment or carry out work during evenings and weekends.
Need prioritized, out-of-hours support.

Features:

24/7 telephone support for ADDERLink® INFINITY network.
Prioritized support and a guaranteed four-hour call back.
Support for AIM and all attached transmitters and receivers.
Remote check-ins delivered at the beginning, middle and end of annual term.
An upfront agreement of on-site support pricing (day rate + travel + expenses).

To find out more, contact us by completing the form on this page.

Full terms and conditions apply. 

Other Services Available From Adder

Discover AIMCare

AIMCare provides up to five years cover for your ADDERLink® INFINITY Management servers (ASP-001 models only).

Discover AIMCare

Elite Service

Looking for the same level of support for other Adder solutions in your network, but don't own an ADDERLink INFINITY Manager (AIM)? Elite Service ensures your KVM solutions are supported by 24/7 telephone support and an advanced hardware replacement scheme.

Discover Elite Service

Adder Professional Services

Find out more about Adder Professional Services and how we can help support you and your critical solutions.

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AIMAssist

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