At Adder, we understand that our customers operate in round-the-clock, high-pressure environments where downtime of critical infrastructure is not an option. Designed to support all KVM applications, Adder’s Elite Service provides 24/7 technical support and advanced hardware replacement for customers around the globe.

Giving absolute assurance to our customers and partners, Elite Service also provides prioritization in the support queue, a guaranteed engineer call-back time of four hours or less (outside of business hours) and an advanced hardware replacement scheme that ensures a replacement product will be sent to you within one business day if an issue cannot be resolved.

Elite Service is like having an Adder specialist support engineer by your side, day and night.

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