The Toluca-Mexico City commuter rail line required a new Operational Control Center (OCC) to allow operators to ensure passenger safety and reliability on a new section of 57km train line. It was essential that the OCC must be fully operational 24 hours a day to facilitate train service scheduling, deal with unexpected incidents such as fire or trespassing, and maintain the movement of passengers during large-scale events. Due to the time critical nature of work within the OCC, individual workstations needed to be designed in a way that maximized their ergonomic layout and operational efficiency. A video wall was also required to give operators easy and immediate access to the status of the railway line, at any point during the day.

Using simple keyboard shortcuts, over 100 control room operators can seamlessly switch between any source computer from their own personal workstation to manage and co-ordinate the entire Toluca-Mexico City rail line. This prevents staff having to physically change positions and disrupt the work of other control room operators. Physical computers have been removed from the OCC, which in turn has freed up space in the user area and removed excess heat and fan noise – providing a working environment more conducive to making time-critical decisions. Operators are able to work more efficiently and productively, ensuring the safe operation and maintenance of the Toluca-Mexico City commuter rail network.