Professional Services

Our comprehensive training program has been designed to equip you with in-house technical experts who can administer, expand and support your KVM network. Our ‘train the trainer’ approach ensures that knowledge is transferred across your business – saving time and money when training for other team members is required. Training sessions can be held on-site alongside your system commissioning or at an open program session at one of our dedicated training centers. There is no limit to the amount of training available – in fact we actively encourage refresher sessions to ensure you are kept up to speed.

At Adder, we understand that our customers managing 24/7 high-pressure operations cannot afford the downtime of their critical infrastructure. Introducing Elite Service - true 24/7 global support. Alongside round the clock support, Elite Service provides prioritization in the support queue, a guaranteed engineer call-back time of four hours or less (outside of business hours) and an advanced hardware replacement scheme that ensures a replacement product will be sent to you within one business day if an issue cannot be resolved. Adder Elite Service is like having one of our dedicated support engineers by your side, day and night.